Almost nobody wants an IT system. What they want is a better way of doing something, whether that is buying and selling shares on the Stock Exchange, flying an airliner or running a hospital. So the system they want will usually involve changes to the way people work, and interactions with physical objects and the environment. Drawing on examples including the new programme for IT in the NHS, this lecture explores what can go wrong when business change is mistakenly viewed as an IT project.
Lecture Date: Tuesday, 5th April 2016 – 6:00pm at The Museum of London, 150 London Wall, London, EC2Y 5HN